Italy and its neighbouring countries are part of the Schengen Area. Depending on your nationality, you may need a short-stay Schengen visa. There are also many countries’ citizens that can visit the Schengen Area without a visa. For exact requirements, please check with your Italian local consulate or official website before traveling.

Valid comprehensive travel insurance is strongly advised (and may be a requirement of your entry visa) for medical care, emergency rescue and evacuation.

NOTE: Some insurers may ask you to specify the activities and sports you plan on doing and may also ask you to specfiy the maximum altitude of your itinerary.

Insurance should also include trip cancellation, stolen or lost luggage, and emergency repatriation for full peace of mind.

Some of our tours and activities are designed with first-timers in mind. Provided you have a reasonable level of fitness, our experienced guides provide clear instructions and support throughout the trip, ensuring a fun and safe experience.

If a tour requires a particular or higher skill level, it will be specified on the tour page.

Each itinerary is graded for its activity level, so you’ll know exactly what to expect. You can find specific details on the tour page.

Our activities are graded as follows:

Level 1: Suitable for beginners and families. These are our easiest itineraries, requiring low exertion and activities lasting 2 – 4 hours.

Level 2: These are easy itineraries, but you should be comfortable with exerting light effort for approximately 4 – 6 hours.

Level 3: These are active itineraries and require moderate fitness. Expect steeper inclines and uneven terrain. These activities typically last for 6 – 8 hours plus short breaks. Suitable for individuals over 16 years of age.

Level 4: Designed for experienced, fit, and strong individuals with robust endurance for activities lasting over 8 hours. You must have advanced skills for your chosen activity.

Level 5: For lovers of extreme sports, these activities are inherently more dangerous and require advanced and specialized skills, experience, and excellent fitness. We don’t operate these types of tours.

It is better to have some prior experience and skill for the tours that include hiking. For cycling itineraries, it is mandatory to have experience and skills riding a bike.

Some ski breaks are also suitable for beginners; however, our Ski Safaris require experience (specified on the tour details page) and are more enjoyable if you can comfortably tackle red runs.

Other activities like kayaking, via ferrata, and ziplining don’t need prior experience, and your guide or instructor will explain the techniques and safety instructions.

For more skilled and fit individuals, we also offer some advanced tours/routes for those looking for a challenge.

Most mountain trails begin to open mid-May to June (depending on snow levels and altitude) and remain open as late as mid-October.

The prime hiking season runs from July to mid-September, when the weather is most reliable. Popular long-distance routes, such as the Alta Via 1, are usually open from mid-June through mid-October.

It’s generally too early. Snow still covers the high trails, and mountain huts are closed. The trekking season begins in mid-June. Early summer routes such as Val Gardena, Alpe di Siusi, and the northern part of the Alta Via 1 are usually the first to open.

However, depending on your chosen tour, if the dates are available, it is because they contain suitable routes and activities for the time of year.

Our guests are typically active, like-minded travelers who enjoy nature, culture, and good company. People come from a mix of countries and backgrounds, which makes for a warm and engaging group atmosphere.

If you prefer to travel with just your friends or family, then ask about out private tours.

We don’t offer large coach tours, and most of our small group tours have a maximum of 8 guests, creating a friendly and personal experience.

Each tour itinerary will specify the maximum group size.

This is tour dependant and will be stated on the individual tour page.

For private and family bookings it is best to contact us so we can provide tailored advice based on activities, distances and general fitness.

Sorry we do not offer discounted rates for children. All accommodation, transport, equipment hire and activities a based on a per person rate.

Currently we do not have a specific trip for singles, but many solo travelers join our tours to enjoy the company like-minded people.

Please note: Single supplements room charges may apply for single occupancy.

Yes. Our base pricing assumes double (shared) occupancy. If you prefer your own room or you are booking for an odd number of guests, a single supplement applies.

Please note: We can make a special request for a single room (to help reduce single supplement costs). However, this is not always possible – the majority of accommodation in the Dolomites is twin share.

Summer activities: Safety gear – such as helmets, harnesses, life jackets, and paddles are included per the trip details.

Winter activities: You will need your own equipment (or rent if needed).

Please note: Smaller personal items, such as gloves (useful for via ferrata and cycling) are required to be brought to the tour by the participants. A specific suggested packing list will be provided upon booking. We also have a packing list available on our website.

Guided Tours: All tour guides are certified, trained, and take mountain safety seriously and limit the risks as much as possible. Mountain hikes and via ferrata experiences are guided by UIAGM/IFMGA Mountain Guides.

However, accidents can and do happen. In the event that there is an accident, you must listen to your guide, who will initiate an emergency plan.

Self-Guided: If you are without a guide, then you must take swift action to assess the situation and, if necessary, seek help and/or contact the emergency services.

Note that helicopter rescue missions are generally not free for recreational incidents and can be very expensive. Another reason why you need to have adequate travel insurance.

Read more: Your safety page

The primary and unified emergency number across the Dolomites, and all of Italy, is 112. This number connects to a central dispatch service that can provide multilingual assistance, which typically includes English and often French, German, or other major languages.

Recommended App: The official “Where Are U” app is highly recommended, as it allows you to contact 112 with a single tap while automatically sending your exact GPS location, which is crucial in mountainous terrain.

The Dolomites, being a major hub for year-round alpine sports, are well-served by a robust and specialised emergency medical network. Including helicopter evacuation and roadside medical services, to dedicated trauma clinics, and fully equipped hospitals.

Note on Costs: Adequate travel insurance must explicitly cover mountain rescue, helicopter evacuation, and medical treatment. While the Italian National Health Service (SSN) covers limited emergency care for EU citizens (via the EHIC card) and others on an emergency basis, other services (such as helicopter rescue) can be exceptionally expensive without dedicated insurance coverage.

Read more: Your safety page

Guided Tours: Your safety is our top priority. If weather conditions are unsafe, we may have to cancel activities. We will do our best to organize alternative indoor activities, but this is not guaranteed.

Self-Guided Tours: For many of our self-guided tours we offer 24/7 phone support. However, you are ultimately responsible for your own navigation, pace and safety. You must pay attention to weather and mountain conditions and your route. In the case of an accident or medical situation, then contact the emergency services.

Read more: Booking Terms

You can find all our tours and activities on our website. If you don’t find the experience that’s right for you, please contact us, and we will discuss options and provide a detailed quote (availability dependent).

Booking is simple. Contact us to ask questions and reserve your tour by either:

• Requesting a quote, and we can proceed from there.
• Booking a free (Google Meet) call – We can discuss any of your questions and go from there.

With both options, we will walk you through the process. Once your booking is confirmed, you will receive a welcome pack with everything you need: packing lists, itinerary details, travel tips, and insurance recommendations.

For more details on how to book, see our Booking Terms.

For general enquiries, provide details here.

• If booking more than 60 days from the start of your tour, a 30% deposit is required to confirm your booking
• Full payment is required if booking within 60 days.

You can view our full cancellation and refund policies (Booking Terms), which we’ll also share with you at the time of reservation.

We recommend booking 3-9 months before your trip, especially for popular itineraries and peak dates. Our small groups often sell out quickly.

We will always do our best to manage and accommodate shorter notice requests. We recommend you get in touch as soon as possible to discuss your needs.

Our guided summer tours and guided winter ski safaris are designed to be mostly-inclusive. Typical inclusions are:

• Professional, certified guides
• Comfortable accommodation
• Breakfasts and dinners (and some lunches, depending on the tour)
• Activities and equipment as listed in the trip details/itinerary
• All in-trip transportation
• Local taxes

Check the individual tour page for full details.

Exclusions generally include:

• Flights or travel to/from the specified trip start location
• Travel insurance
• Additional nights before or after your tour
• Alcoholic drinks and some meals not listed in your itinerary
• Gratuities for guides

Check the individual tour page for full details.

We focus on creating seamless tours once you arrive in the Dolomites, but we’re happy to advise or connect you with options for transfers, extra nights, or onward travel.

Tipping is definitely not mandatory. If you feel your guides went above and beyond, tipping is always very much appreciated.

Recommended Tipping Guidelines:
If you wish to show your appreciation, then a gesture of €10 to €20 per guest for a full-day tour, or €5 to €10 per guest for a half-day tour is reasonable.

For example, if you are in a group of 8 people, then €10 from each guest would be acceptable. In a smaller group then you may wish to give €20 per person.

Trip prices are based on double occupancy (two guests per room). As hotels charge the same rate whether there are 1 or 2 guests – a single person supplement is charged. We do not place solo travelers together in shared rooms with another solo traveler.

For more information, please refer to our Booking Terms.

Yes, all participants are required to sign a safety and liability waiver before taking part in our Tours or Winter Break packages or other package holidays. You will be required to view and accept the agreement during the booking process.

You can view examples of agreements right here:

• Small Group Tours and Self-Guided Tour Agreement reference.
• Winter Breaks Agreement reference.

You can pay by credit card or bank transfer:

• Credit card – we accept major cards, including Visa and Mastercard. We use a secure online payment gateway and will send you a link to make the payment.
• Bank transfer – our bank details are available on the invoice we will send you.

For complete information, see our Payment Options in our Booking Terms.

The trip details are available online before you book and specify start and end locations. This will help you make flight and travel arrangements. When you book, you’ll also receive detailed travel instructions for pick up and drop off.

Small Group Tours: You will be provided a meeting point with your itinerary, where all group members will be met by your driver or group leader.

Self-Guided Tours: It is your responsibility to arrive at your daily accommodation locations. You will be provided with all addresses, GPS coordinates, and contact details for each accommodation (unless otherwise specified in the trip details).

Winter Breaks / Winter Packages: You will be met by your private driver for your included airport to accommodation transfer.

Our organized group guided tours will include a safety briefing. Every adventure begins with a thorough safety briefing led by your guide. This ensures you understand the activity, equipment, route, and safety procedures.

Self-Guided Tours: You are responsible for your own day to day safety. We provide maps and route notes. All our tours also come with a grading, to help you decide if the tour is suitable for your level of fitness and abillity.

On guided tours, you usually meet your guide at your first hotel – either on the day of your arrival or on the morning of your first activity. For individual activity days (requiring different or specialized guides), guides will often collect you from your hotel or meet at the starting location for the particular activity. Specific details for your trip will be made clear in your itinerary.

On self-guided adventures, everything is pre-arranged. You will have received all documentation well in advance (including maps and route guidance). It is your responsibility to travel between accommodations and activities (unless otherwise specified).

However, most of our self-guided itineraries include 24/7 multilingual (English, Italian & German) support in case you need help during your trip.

There are opportunities to buy snacks and water in the local towns where you’ll be staying. There will be “rifugi” (mountain huts or chalets) on most routes where you will be able to buy lunch, drinks, and snacks.

During your day’s activity, the general rule is to eat little and often. The best way to achieve this is by eating healthy, energy-rich foods such as cereal-based energy bars, nuts, dark chocolate, or some dried or fresh fruit.

We always recommend you bring a minimum of 1-2 litres of water in your day pack, while taking advantage of the mountain huts to top up along the route.

Natural springs do exist, but are rare, and we don’t recommend drinking untreated stream water. Mountain huts (chalets) along the way sell bottled wate,r and some have drinkable tap water.

The Dolomites restaurants, hotels, and rifugios are experienced at welcoming tourists and guests with common dietary restrictions (gluten-free, nut allergies, lactose, and dairy intolerances). It is important to include this information in your Quote Request Form (at least prior to confirming a booking). We will share this information with third parties so that a suitable option is made available to you.

It is also critical that you communicate your food restrictions with the third party staff at each meal, to ensure that any food being offered is safe for you to eat.

It is a good idea to always bring at least €50pp to cover lunch, drinks, and snacks.

Yes and no. Some huts on popular routes may accept cards, but cash is more reliable, as internet connections are often weak in remote areas.

You will be provided with a full packing list (along with your welcome letter), as well as recommended items for each activity.

It will be your responsibility to monitor the weather and pack and dress appropriately each day. You will need to take into account weather conditions (plus possible changes), altitude, length of the trip or activity, and the type of activity.

Guided Group Tours – Your guide will keep you informed about changing weather conditions.

Coverage is good in the valleys but patchy at higher altitudes. Most huts have at least an emergency phone line. Some offer WiFi, but it’s limited and not guaranteed.

Our tours and packages use a mix of mountain huts, family-owned guest houses, and small to medium-sized hotels. Details of accommodation style and rating are included on the individual tour page.

For a complete list of inclusions and options, please see the individual tour page.

Typical inclusions are: accommodation, airport transfers to/from your accommodation, and half-board (breakfast + most dinners).

Tailored optional add-ons – depending on your needs – are generally:

• Ski lift passes
• Equipment hire
• Skiing or snowboarding Lessons
• Additional meal inclusions
• And occasionally guided ski days. and other winter experiences.

You are strongly advised to obtain a comprehensive travel insurance policy. It should cover winter sports (injury, medical treatment, evacuation, lost equipment, cancellation). Your policy must specifically include snow and ski coverage.

For your peace of mind we also recommend you check the following are included; missed flights, transport / trip cancellation, lost or stolen luggage.

Yes. We offer lift passes per person so that those who prefer not to ski are not obligated to pay for the pass.

You can select these options when completing your booking request.

We strongly recommend pre-booking your ski or snowboard equipment in advance. That ensures availability, better pricing through our partner deals, and avoids wait times on arrival.

We can offer various quality and experience levels for each person in your group. You can select these options when completing your booking request.

Lessons are not part of the base package. We can offer ski or snowboard lessons as an extra option.

You can select these options when completing your booking request.

Our Ski Safaris are suitable for intermediate skiers and snowboarders.

Other Winter Breaks are suitable for anyone with reasonable fitness and strength. The Dolomites has a wide variety of ski resorts that are suitable for beginner to experienced skiers.

We strongly recommend that if you are inexperienced that you book some lessons. This is a safer option and you’re likely to enjoy yourself more if you learn some basic skills from a professional instructor.

You can select the lesson options when completing your booking request.

Yes – but availability is limited. Last-minute bookings are possible especially in lower-demand weeks, but some extras (especially top-tier equipment or lessons) may be sold out.

We recommend you book a free consultation to discuss possibilities as soon as possible.

When you book, you’ll receive detailed travel instructions.

You will be met by your private driver either at the airport or specified pick-up location for your included transfer from the airport to your accommodation.

Venice and Milan (Malpensa) is the closest major international airport in the north of Italy.

Depending on which package you are considering, Verona, Treviso, and Innsbruck are generally within 1.5 to 2.5 hours of the resorts.

The individual tour pages will note the recommended airports with average travel times.

Our logistics travel partners monitor this and manage the situation accordingly; they will adjust your pick-up times.

In addition, you will be provided with a contact phone number in case your flights are disrupted in order to reschedule a pickup. For example, in the case of airline strikes or if you missed your connecting flight and were delayed a day. Please note that if your pick up is required outside of normal business hours, there may be an extra charge by the transport company.

We always recommend you take out a travel insurance policy to cover transport issues.

Hotels: Expect all in-room amenities like you would in any hotel, towels, linen, mini toiletries etc

Rifugios and Mountain Huts: Basic supplies are provided. You will need to bring toiletries, a towel, a sleeping bag liner, and slippers (for inside the huts). Our blog has useful resources and details on visiting and staying at Rifugios.